Returns Policy


Sureweld International Ltd, want happy customers. We know from experience that not every product is made the same or will suit the need of every job. We also know that from time to time a product will have a genuine fault. 

Can I return unwanted items? 
In line with EU law, all customers are automatically entitled to a 14 day cooling-off period from date of receiving your order.
In addition, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 28 days of purchase if the item is returned to us in its original condition and packaging. If you wish to return an item back to us please phone our sales dept on 01 6266242 to inform us of the issue.

You must report damage item(s) within 5 business days of receipt by contacting us at 01 6266242 or at
. We will deliver a replacement once we have received and inspected the original item. If you need the replacement item sooner we can create a second order, charge your credit card. Once the original damaged item(s) is received and inspected we will credit your account. We appreciate your cooperation and patience through this process. 

All deliveries must be inspected before signing for receipt. Failure to do so may invalidate any future warranty or carriage claim. Signed as 'Unchecked' or 'Unexamined' is not acceptable. If there are any signs of damage to the consignment then you must sign as 'Damaged'. Alternatively, the delivery can be refused and the sender notified immediately. If you receive goods which have been damaged in transit then please repackage them immediately and notify us.

Sureweld reserves the right to refuse any item returned, that is deemed to have been used, damaged or worn for any reason other than being a genuine fault. Delivery and Collection charges are non-refundable.